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Terms & Conditions and Refund Policies


You can order by phone or online:

Order Processing:  Phone  Online
 Number of items (each type)  Unlimited  max 50
 Order volume  Unlimited  max £1000

All orders are confirmed via email or by phone within 24 hours.


All deliveries will be arranged on the phone by an Axten Timber representative within 24 hours after order placement.

Most deliveries are next day but depending on stock can take up to 2/3 days.

Cost of delivery depends on postcode. We deliver for free (local postcodes to TW15) and up to £60+VAT in areas with congestion charge in London. For your individual price please check your delivery cost when you enter your address in the shopping cart.

Return Policy:

We do not accept damaged goods and there is a 25% handling charge with payment to collect based on initial cost of delivery.

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